Privacy Policy
We value your privacy at Broad Notion Chart
Data We Gather
When you contact us for corporate floral arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Data
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Broad Notion Chart respects your privacy and does not sell your personal data to others. We share information only when needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they provide to us.
We may reveal data if mandated by law, a court order, or governmental request. We may also disclose it to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat your personal information security with seriousness and deploy suitable technical and organizational safeguards to shield it. This includes protected data storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our systems.
Limited Access
Only personnel authorized to perform services and who require access may view customer data.
Although we deploy robust security measures, no method of transmitting data over the internet is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You possess important rights concerning your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your personal data is used.
To exercise these rights, contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary based on the type of information and its purpose.
Typical Retention Periods:
- Customer contact and order information: three years after the most recent service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can adjust cookie options in your browser settings. Note that turning off certain cookies may impact how the site functions. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to other websites or services. This privacy policy covers only Broad Notion Chart and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will revise the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or are concerned about how we handle your information, please get in touch with us.
Contact Us About Privacy
Broad Notion Chart Privacy Team
Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.